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Program Assistant

1871 Kenyon Drive, Redding, CA, USA

Job Type

Part Time, Non-Exempt


$17.25 per hour

About Us

Pathways to Housing operates the Hartman House and provides the hospitality services for patients in the SCHC HOPE Medical Respite Program. This program is desidned to support the acute medical recovery of individuals experiencing homelessness. While in this program, patients are placed in temporary housing while they receive medical services, case management, and other support through our partners at Shasta Community Health Center.

In March 2023, Pathways to Housing began providing case management and meals to residents of the new South Market Micro Shelter Community which is operated by our partners at United Way of Northern California.

In June 2023, Pathways to Housing began delivering meals to individuals in Shasta Community Health Center's Short-Term Post Hospitalization Program.

We also participate in community education, advocacy, and support as much as possible!

Pathways to Housing is an Equal Opportunity Employer.

About the Role

Role Summary

The Program Assistant position will provide general support to management and patients that are served in the SCHC HOPE Medical Respite program. This position includes administrative and clerical work, some field work as needed, transporting patients, errands, shopping, delivering meals, and facilitating group activities with patients who need respite/recuperative care and are experiencing homelessness. This position works with a diverse and vulnerable population.

Responsibilities & Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Develop rapport, communicate effectively, and build relationships with patients who are placed in respite program.

2. Facilitate group activities with patients.

3. Maintain productive relationships with community partners through timely and effective communication.

4. Participate in meetings with collaborating partners as needed.

5. Mitigate any patient issues that arise per protocol.

6. Comply with all policies, procedures, and protocols including safety protocols.

7. Assist management with filing and projects as needed

8. Maintain organization of files and systems.

9. Perform Care Coordinator duties

10. Assist with organization of pantries

11. Assist with receiving and processing donations

12. Perform clerical duties.

13. Assist patients with transportation in a company vehicle as needed.

14. Deliver meals as needed.

15. Shop for supplies as needed.

16. Assist in kitchen with cooking and cleaning as needed

17. Other duties as assigned.



1. Be a team player focused on the overall success of the organization.

2. Portray a personal, friendly, and non-judgmental demeanor.

3. Must be trustworthy and reliable.

4. Must maintain confidentiality with sensitive patient, organizational or personnel information.

5. Communicate effectively with community members and partners.

6. Knowledge of and ability to perform general office, and clerical duties.

7. Ability to type and maintain files.

8. Knowledge of Excel, Word, Google Docs, Email, power point.

9. Ability to follow instruction, work independently, and be a self-starter.

10. Possess excellent interpersonal and communication skills.

11. Maintain personal safety.

12. Must possess problem solving, creative thinking, and multi-tasking skills.

13. Must have strong organizational skills, time-management, attention to detail, and problem-solving abilities.

14. Ability to establish and maintain cooperative working relationships with co-workers.

15. Ability to represent Pathways with dignity and respect.


1. Possess a valid California Driver’s license and 5-year acceptable driving record.

2. Possess a valid CPR and First Aid certificate required.

3. Possess a valid Food Handler’s Safety Card required.

Supervisory Responsibility


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